SOCOME

Home > Quality Assurance

1.Conduct in-depth demand docking and on-site investigation for consumers, and output feasible customized solution assessment reports;
2.Design personalized electrical system architecture, component selection and software programs based on consumer application scenarios and needs;
3.Carry out customized production and full-process quality control according to the confirmed scheme, and issue factory inspection reports;
4.Provide exclusive technical consultant services for customized projects to assist in scheme adjustment and adaptation;
5.Deliver customized technical documents (including operation manuals and circuit diagrams) matching the project;

1.Provide on-site installation guidance and equipment debugging services for consumers, ensuring the customized system meets design specifications;
2.Respond to fault feedback within 15 minutes, and arrange engineers for on-site maintenance support promptly;
3.Develop personalized maintenance plans, and conduct regular equipment inspections, cleaning and parameter calibration services;
4.Ensure the supply of spare parts for customized products to enable quick replacements during maintenance;
5.Offer customized technical training for consumer operators, covering operation norms and basic troubleshooting;
6.Implement the "three guarantees" (repair, replacement, return) service for customized products within the warranty period;
7.Conduct regular telephone follow-ups to track system operation status and collect usage suggestions;
8.Handle consumer complaints and inquiries efficiently, while gathering product improvement opinions for timely service optimization.

Service